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Burning off the good will points...
So, I seriously screwed up at work the other night,
and basically caused a severity 1 outage. If I did
not already have a phenomenal amount of goodwill
stored up with the customer solutions and
sales teams, I'd be discussing other contract
opportunities with Mindsource.
Luckily, I did have a phenomenal amount
of goodwill lying around, so I'm merely having to
do the penance of documenting everything that I
should have done differently, and everything we
need to change to prevent a similar failure in the
future. But its still icky.
and basically caused a severity 1 outage. If I did
not already have a phenomenal amount of goodwill
stored up with the customer solutions and
sales teams, I'd be discussing other contract
opportunities with Mindsource.
Luckily, I did have a phenomenal amount
of goodwill lying around, so I'm merely having to
do the penance of documenting everything that I
should have done differently, and everything we
need to change to prevent a similar failure in the
future. But its still icky.