It happens. When you're working for a true 24x7x365 outfit, there will be screw-ups that cause service
outages. Sometimes they'll be caused by you. The company's goal is to get the total service-outage time
to zero seconds per year, every year—good luck. The reason that you've been getting brownie points is that
the company must think you're working really hard to make the customers happy. That you caused an outage
just now affects that perception not at all, though it may affect the company's perception of whether
what you do is always right.
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Date: 2003-12-17 11:13 am (UTC)It happens. When you're working for a true 24x7x365 outfit, there will be screw-ups that cause service outages. Sometimes they'll be caused by you. The company's goal is to get the total service-outage time to zero seconds per year, every year—good luck. The reason that you've been getting brownie points is that the company must think you're working really hard to make the customers happy. That you caused an outage just now affects that perception not at all, though it may affect the company's perception of whether what you do is always right.
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generalist