Burning off the good will points...
Dec. 17th, 2003 09:49 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
xthreadSo, I seriously screwed up at work the other night,
and basically caused a severity 1 outage. If I did
not already have a phenomenal amount of goodwill
stored up with the customer solutions and
sales teams, I'd be discussing other contract
opportunities with Mindsource.
Luckily, I did have a phenomenal amount
of goodwill lying around, so I'm merely having to
do the penance of documenting everything that I
should have done differently, and everything we
need to change to prevent a similar failure in the
future. But its still icky.
and basically caused a severity 1 outage. If I did
not already have a phenomenal amount of goodwill
stored up with the customer solutions and
sales teams, I'd be discussing other contract
opportunities with Mindsource.
Luckily, I did have a phenomenal amount
of goodwill lying around, so I'm merely having to
do the penance of documenting everything that I
should have done differently, and everything we
need to change to prevent a similar failure in the
future. But its still icky.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2003-12-17 03:12 pm (UTC)points lying around spare is that I've been
doing a very efficient job of making the
customers happy (Usually through the
simple tactic of just giving them what they
asked for instead of what I think they should
want. See, at least I can do it in a professional
context).
And of course, the downside of having scary
high-powered troubleshooters is that when
they miss, bad shit happens.